FAQ
What is your return policy?
You may return items within 30 days from the delivery date if unused, unworn, and in original packaging with tags. See our Return & Refund Policy.
Do you offer free delivery?
Yes, we offer free delivery on all UK orders. See our Shipping Policy.
Which payment methods do you accept?
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- Maestro
- Google Pay
- Shop Pay
- Elo
- Apple Pay
- Union Pay
- JCB
What if my order arrives damaged?
Please contact us within 48 hours with your order number and photos so we can assist you. See our Return & Refund Policy.
How long does delivery take?
- Processing Time: Orders are processed within 1–2 business days, (Monday-Friday).
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Cut-off Time: Orders placed before 5:00 PM (GMT) are processed the same day. Orders placed after 5:00 PM or on weekends/public holidays are processed the next business day.
- Orders take 4–6 business days (Monday-Friday) to arrive after processing.
- Total delivery time: 5–8 business days (Monday-Friday) from the time the order is placed.
- Delays may occur due to courier issues, seasonal demand, or factors outside our control.
